Privacy Policy

Our Privacy Policy applies to all companies within Falcon Insurance Company and Talon Financial Services, LLC, subsidiaries of Falcon Insurance Group (“FIG”).

Falcon Insurance Group ("FIG") protects customer information. We maintain physical, electronic and organizational safeguards to protect this information. We continually review our policies and practices, monitor our computer networks, and test the strength of our security to ensure the safety of this information.

750 ILCS 75\5, The Illinois Religious Freedom Protection and Civil Union Act, provides those persons entering into a civil union with the obligations, responsibilities, protections, and benefits afforded or recognized by the law of Illinois to spouses. Any FIC policy issued shall provide those policyholders that are parties to a valid civil union under 735 ILCS 75\5 the identical benefits and protections afforded to spouses under Illinois law.

Information We May Collect

We collect and use information we believe is necessary to administer our business, to advise you about our products and services, and to provide you with customer service. We may collect and maintain several types of customer information needed for these purposes such as those listed below:

Types of information we may collect and how we gather it:

• From you, on applications or on other forms for our insurance products, through telephone, websites, mobile applications, or in-person interviews, and from your insurance agent.
• From your transactions with us, such as your payment history and underwriting and claim documents.
• From non-FIG companies, such as your driving record and claim history.

How We Use Information About You

We use customer information to underwrite your policies, process your claims, ensure proper billing, service your accounts and offer you other FIG insurance or financial products that we believe may suit your needs.

Information Disclosure

We share information about our transactions (such as payment of premium) and experiences with you (such as an auto accident) within FIG and with FIG agents to better serve you and to assist in meeting our current product and service needs. We may also disclose customer information about you to persons or organizations inside or outside our family of companies as permitted or required by law. We share customer information as necessary to handle any claims that you may have and to protect you against fraud and unauthorized transactions. For example, we might share customer information such as name, address, and coverage information with an auto body shop to speed up repairs on an auto damage claim.

Your contact number and SMS consent status may be used internally for products and services pertaining to FIG and may be shared with affiliated and related third-party vendors and service-providers that help us with specialized services, including billing, payment processing, customer service, email deployment, claims handling and resolution, business analytics, performance monitoring, hosting, and data processing. Your contact number and SMS consent status will not be shared with unaffiliated and unrelated third parties or other carriers, companies, or individuals.

Types of SMS Communications: If you have consented to receive text messages from Falcon Insurance Group, you may receive text messages related to claim or payment status.

Your Choice To Share Information

There are two types of information sharing; information sharing within FIG and information sharing outside FIG. We do not sell customer information. We do not provide customer information to persons or organizations outside FIG for their own marketing purposes. The choice in the Special Notice, which follows, applies only to sharing of information within FIG and your insurance agent. For example, if you are an auto policyholder, our ability to share information among other FIG companies allows us not to ask again about your driving record if you apply for a commercial auto policy.

Special Notice Regarding The Sharing Of Certain Information Within The FIG Family Of Companies

This notice applies only to the sharing of information within FIG that does not involve your transactions or experiences with us.

What Information We Share: We may share information within FIG that was obtained from your application, such as your occupation; or information obtained from your driving record or claims history. We may also verify information provided by you, such as information about the operators of your vehicles and members of your household.

Why We Share: We may share information about you within FIG to enhance our service to you, to underwrite your policies, to measure your interest in our products and services, to improve existing products, to develop new products and to monitor customer trends.

Who We Share With: We may share information within the FIG family of companies and with your insurance agent.If you prefer that we not share this information within FIG, call us toll free at 1-800-929-3252. Your choice will also apply to your joint accounts, if any. Your direction not to share this information does not limit FIG from sharing certain information about you which is essential to conducting our business, such as processing any claims you may have, or information permitted or required by law. Your choice does limit our effort to market new products and services to you.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Whenever we collect sensitive information (such as credit card data) that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for https at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this Privacy Policy, you should contact us immediately via telephone at 1-800-929-3252 or via email at Claims@FalconInsGroup.com.